Privacy Policy

Effective date: November 2025

The Counselling Booth is committed to protecting your privacy and handling your personal information safely and responsibly.
This Privacy Policy explains how your information is collected, used, and stored when you visit this website or make contact regarding counselling services.

1. Who I Am?

The Counselling Booth
Counsellor: Claire Booth
Email: thecounsellingbooth@gmail.com
Phone: 07932 836527
Location: Milton Hall, 244 Deansgate, Manchester, M3 4BQ

I am registered with the British Association for Counselling and Psychotherapy (BACP) and adhere to their Ethical Framework, which includes confidentiality and data protection requirements.

2. Information I Collect

When you contact me or use this website, I may collect the following information:

Your name, email address, and phone number
Any information you share in messages or enquiry forms
Session notes and administrative details if you become a client
Payment information (if applicable)

This website may also collect technical data such as IP address, browser type, and cookies through Wix, which helps the site function securely and efficiently.

3. How I Use Your Information?

Your information is used for the following purposes:

To respond to your enquiry
To arrange and provide counselling sessions
To manage appointments, payments, and communication
To comply with legal or professional obligations

I will never sell or share your personal data for marketing purposes.

4. Lawful Basis for Processing

I process personal data under the following lawful bases as defined by the UK GDPR:

Contract: To deliver counselling services you have requested.
Consent: When you contact me directly or request information.
Legal obligation: To maintain records required by law.
Legitimate interests: To manage and improve my professional practice.

5. How I Store Your Data

All personal information is stored securely:

Digital records (e.g. emails, notes) are password protected and stored on encrypted devices.
Paper notes (if used) are kept in a locked cabinet.
Client records are retained for up to seven years after our final session, in line with professional guidance.

After that period, data is safely deleted or destroyed.

6. Sharing Your Data

I do not share your personal data with anyone except:

When required by law (e.g. serious risk of harm, safeguarding, or a court order).
With your consent, for example if you request a referral or collaboration with another healthcare provider.

For professional supervision purposes, where identifying details are not shared.

7. Your Rights

Under data protection law, you have the right to:

Request a copy of the data I hold about you.
Ask me to correct or delete information.
Withdraw consent at any time (where applicable).
Raise a concern with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

You can contact the ICO via www.ico.org.uk.

8. Cookies and Website Analytics

This website is built on Wix, which uses cookies and analytics tools to ensure proper functionality and security.
Cookies do not collect personal information but may log anonymous data such as page visits or device type.
You can manage or disable cookies through your browser settings.

9. Third-Party Services

If you use embedded contact forms, email links, or social media links (e.g. Instagram), those services may collect data according to their own privacy policies.
Please review their privacy terms before submitting personal information via those platforms.

10. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation or professional practice.
Any updates will appear on this page with a new “Last updated” date.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Claire Booth
Email: thecounsellingbooth@gmail.com
Phone: 07932 836527